Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with PrimePlayVeda. We are committed to delivering your orders safely and efficiently.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

Metro Cities: 3–5 business days
Other Cities and Towns: 4–7 business days
Remote Locations: 5–10 business days

Delivery times may vary depending on courier availability and local conditions.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

We may offer free shipping on selected orders, promotions, or minimum purchase amounts.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).

You can use the tracking details to monitor your shipment's progress.

Delivery Issues

Customers are responsible for providing accurate shipping information.

PrimePlayVeda will not be responsible for delays or failed deliveries resulting from:

Incorrect address information
Incorrect contact details
Customer unavailability during delivery attempts

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographs of the package and product.

Our team will review the request and provide an appropriate resolution.

Delays Beyond Our Control

Delivery delays caused by weather conditions, natural disasters, public holidays, courier disruptions, or other unforeseen circumstances are beyond our control. We appreciate your patience in such situations.